Holiday Club Online Terms and Conditions

 

Terms & Conditions


Camp Australia Pty Ltd (“Camp Australia”, “us”, “we” or “our”) is providing you (“you”, “your”, “patron”) with access to the StarTime LIVE workshop(s), which is presented by StarTime Enterprises Pty Ltd (“StarTime”). Please read these terms and conditions (Terms) carefully. By registering in a StarTime LIVE workshop you agree to be bound by these Terms.

 

  1. Behaviour:

    To make the StarTime LIVE workshops a fun and safe experience for everybody, StarTime operates in accordance with the StarTime Code of Conduct (available at https://startime.com.au/startime-code-of-conduct/) and has rules in place for children to follow. These rules will be explained to your child at the beginning of the StarTime LIVE workshop. If your child misbehaves, StarTime will make attempts to discuss the issue with you and/or your child via a private chat on Zoom and if the problem continues, Camp Australia will contact you. Camp Australia has a zero tolerance stance on bullying.

 

  1. Registration Process and Enrolment Confirmation:

    a)
    Upon registering for a StarTime LIVE workshop via Camp Australia’s Parent Portal you will receive a booking confirmation email with details of the registered session and its resource requirements. Should you not receive this information please email us at [email protected] or phone us on 1300 105 343.

    b) You will also receive an email containing the session details, with the zoom meeting link and password, at 12:00pm AEST the calendar day prior to the session. If you do not receive this email, please contact us on 1300 105 343.

    c) Prior to each StarTime LIVE workshop, please ensure that you have collected all required materials and resources for the StarTime LIVE workshop, as outlined in your confirmation email, in Camp Australia’s Parent Portal and on our public website. Collecting these materials and resources is the sole responsibility of the patron.

 

  1. General Matters:

    a)
    You acknowledge and agree that temporary interruptions due to internet connection may occur from time to time during your or your child’s participation in the StarTime LIVE workshop. Please ensure your internet connection is reliable. It is preferable that you use a wired ethernet connection for maximum performance, however a reliable Wi-Fi connection will be suitable.

    b) Camp Australia will not be liable for performance delays or for non-performance, due to causes beyond our reasonable control.

    c) Camp Australia and StarTime accepts no responsibility for any injury incurred at during the StarTime LIVE workshop by your child or minor nor any subsequent cost related to that injury.

    d) Parents/guardians/carers agree to the following:

By registering for a StarTime LIVE workshop(s) and by having any children in your care participate in any of the StarTime LIVE workshop(s), you acknowledge and agree that:

  1. you have a duty of care to, and are solely responsible for the supervision of, any children attending the StarTime LIVE workshop(s) whilst under your care;
  2. you are aware of your responsibilities as a carer for any child participating in the StarTime LIVE workshop(s) and that you shall act in accordance with same; and
  3. you indemnify Camp Australia and StarTime (and their respective related bodies corporate, directors, officers, staff and agents) against all actions, claims, damages, liabilities, costs or expenses, including reasonable legal fees arising in connection with you and/or any children under your care participating in the StarTime LIVE workshop(s) or information or content relating to the StarTime LIVE workshop(s).

 

  1. Photographs and Recording

    By registering your child to participate in a StarTime LIVE workshop, you understand and agree that StarTime may record the workshop and that these recordings may include images, video and/or audio of you and/or your child. You authorise StarTime (and its representatives acting with its permission or authority) to use and adapt such images, video and/or sound recordings for the sole reason of providing them to us to make available to you and other families who have registered to attend the relevant StarTime LIVE workshop(s).


  1. Refund Policy:

    We ask that you provide as much notice as possible when cancelling or amending your booking for a StarTime LIVE workshop.

    Any booking amendments or cancellations will be closed at 9:00am (AEST) the calendar day prior to your booking. After this time, no cancellations or amendments will be accepted by Camp Australia and all bookings are non-refundable. Any additional bookings made after 9:00am (AEST) the calendar day prior to your booking cannot be cancelled and are non-refundable. All booking amendments and cancellations must be actioned via the ‘Online Experiences’ tab in Camp Australia’s Parent Portal.

    If you are absent for a StarTime LIVE workshop that you have registered for, and have not cancelled such registration prior to 9:00am (AEST) the calendar day prior to your booking, you will not be eligible for a refund.

    Camp Australia reserves the right to cancel a StarTime LIVE workshop for reasons beyond our reasonable control. If this happens, all fees will be fully refunded.

 

  1. Your Personal Information

    Privacy is important to Camp Australia. Camp Australia has collected your and your child’s personal information on the registration page of Camp Australia’s Parent Portal, including your name, your child’s name and your contact details, and will use and disclose your personal information for the purpose of processing your registration for, and facilitating your and/or your child’s attendance at, the StarTime LIVE workshop(s). In order to deliver the StarTime LIVE workshops to you, we will share your and your child’s personal information with StarTime, who may only use your and your child’s personal information for the purposes of performing the StarTime Live workshop(s). Camp Australia may also collect your or your child’s personal information directly from StarTime, in the form of recorded images, video and/or audio of you or your child. Camp Australia may distribute such recorded content to you and other families participating in the relevant StarTime Live workshops. If you provide your or your child’s personal information directly to StarTime, StarTime’s privacy policy will apply to such collection, use and disclosure of your personal information. Providing us with the requested information is not required by law. If you choose not to provide us with the requested information or provide incomplete information, we may not be able to process your or your child’s registration for the StarTime LIVE workshop(s).

    We also use, disclose and process personal information (including sensitive information) as set out in our Privacy Policy (available at https://www.campaustralia.com.au/privacy-policy) (Privacy Policy). We will not disclose your personal information overseas. Our Privacy Policy sets out how Camp Australia handles personal information including how you can seek to access and correct your information or raise a privacy concern with us and how it will be dealt with.

    Our Privacy Policy contains the contact details of our privacy officer and how you can seek access and correct your information or raise a privacy concern with us and how it will be dealt with. If you have any questions or concerns about these Terms, our Privacy Policy or how we deal with your and your child’s personal information, please contact our privacy officer.

 

  1. Changes to these Terms

    Camp Australia may amend these Terms from time to time by posting a revised version on Camp Australia’s Parent Portal or public website, or by otherwise notifying you in writing.

 

These Terms were last updated on: 3 July 2020

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