FAQs
Your Update to Billing 2025 (5)
We’re also working on further improvements, including:
- Enhancing billing statements for greater clarity.
Upgrading our Parent Portal to simplify account management.
We’ll share more updates on these initiatives in the coming months.
For more FAQs, visit campaustralia.com.au/your-billing-dates/
Alternatively, contact our friendly Customer Care team on 1300 105 343 (Mon-Fri 5AM–9PM AEDT, Weekends 7AM–9PM AEDT) or email us at [email protected].
No, the cost of care and bookings will not change. Only the timing of statements and payments will be adjusted. For example, if you currently pay $200 every fortnight, you will pay $100 per week.
We’ve heard from families that the previous billing cycle, with long timeframes and delayed statements, was difficult to manage. By moving to weekly billing, we aim to provide:
- Smaller, more regular payments for easier financial management.
- Clearer, more timely statements to avoid confusion.
The first weekly cycle will start on 24 March 2025, with the first weekly statement issued on Thursday, 3 April 2025.
No, your Child Care Subsidy (CCS) will continue as usual. Statements will show only the out-of-pocket amount you need to pay.
Your Update to Billing 2025 (5)
The first weekly cycle will start on 24 March 2025, with the first weekly statement issued on Thursday, 3 April 2025.
We’ve heard from families that the previous billing cycle, with long timeframes and delayed statements, was difficult to manage. By moving to weekly billing, we aim to provide:
- Smaller, more regular payments for easier financial management.
- Clearer, more timely statements to avoid confusion.
No, the cost of care and bookings will not change. Only the timing of statements and payments will be adjusted. For example, if you currently pay $200 every fortnight, you will pay $100 per week.
No, your Child Care Subsidy (CCS) will continue as usual. Statements will show only the out-of-pocket amount you need to pay.
We’re also working on further improvements, including:
- Enhancing billing statements for greater clarity.
Upgrading our Parent Portal to simplify account management.
We’ll share more updates on these initiatives in the coming months.
For more FAQs, visit campaustralia.com.au/your-billing-dates/
Alternatively, contact our friendly Customer Care team on 1300 105 343 (Mon-Fri 5AM–9PM AEDT, Weekends 7AM–9PM AEDT) or email us at [email protected].