Firstly, you’ll need to register via one of two ways.

• Complete our online form via the Camp Australia website or,
• Download the Camp Australia app (available on iPhone and Android) and follow step-by-step registration process

If your child is already registered (or once registered), you can make a booking by logging into the Camp Australia app, or via the online Parent Portal.

1. Click on ‘New Booking’ and navigate to the booking calendar
2. Select the type of care required:

• Your OSHC -Before School Care -After School Care
• Pupil Free Day
• Rocketeers Extraordinary School Holiday Program

If you don’t have access to our app or website, we also offer bookings through our Customer Care Team on 1300 105 343 or via oshc@campaustralia.com.au

No.

We understand that little ones can feel unwell and taking sick days from childcare can be a large financial burden on families. We like to do our part to assist and alleviate some of that stress on you.

If you can provide a medical certificate (or a sick note from the school nurse) for the day of their absence, we waive all associated fees for that booking.

Medical certificates can be emailed to oshc@campaustralia.com.au.

It’s great when our families and staff build strong and lasting relationships, but our Coordinators are incredibly busy people, and they don’t have the ability to take bookings or cancellations.

We ask that all cancellations are made through the Parent Portal website or app, or via the Customer Care Team on 1300 105 343.

You’ll need to apply for CCS through Centrelink, via your MyGov account.

You’ll receive a notification from Centrelink if your claim has been assessed or approved.

For further information you can contact Centrelink on 13 61 50.

On your child’s first Before School Care session, you’ll drop your child with us at the dedicated OSHC area at your school.

Our staff will meet with you and your child and address any anxious worries or questions either of you may have. Once you’re comfortable to leave, we’ll welcome your child into our activities.

Prior of the morning school bell ringing, our staff will walk with your child to their classroom to ensure they know where to go and to make sure they arrive happy and safe to continue their first day.

We understand the first After School Care session can be nerve-racking for parents and children. To make the process easier, our friendly staff will meet your child at their classroom to help them orientate and learn where they need to go for future sessions.

Our educators will introduce your child to the Coordinator, other educators and children who will be participating in the OSHC session.

During your child’s first session we also pair them up with a ‘buddy’ who will welcome them into the group and encourage them to build friendships and participate in activities.

At the end of your first session, we like to send you a text to see how it all went and how our new little member is feeling after their afternoon adventures. We appreciate all feedback so you can tailor our services to your family’s needs.

First time at Rocketeers?

We get it. Little minds can find starting a new holiday camp scary and daunting. Our mission is to ensure your child feels safe and welcomed to give them the opportunity to blast off into their day, make new friends, and have fun on new adventures.

Our friendly crew will meet with your child on the day, welcome them to the group and brief them on what the day will look like. If you or your child have any questions on the morning, our friendly staff will be more than happy to answer those for you.

Statements are sent fortnightly to your nominated e-mail or postal address.

Digital statements can be downloaded at any time from the ‘Billing’ area of the Parent Portal.

Please note: statements sent via post incur a $2 print and postage fee.

On your child’s first Before School Care session, you’ll drop your child with us at the dedicated OSHC area at your school.

Our staff will meet with you and your child and address any anxious worries or questions either of you may have. Once you’re comfortable to leave, we’ll welcome your child into our activities.

Prior of the morning school bell ringing, our staff will walk with your child to their classroom to ensure they know where to go and to make sure they arrive happy and safe to continue their first day.

We understand the first After School Care session can be nerve-racking for parents and children. To make the process easier, our friendly staff will meet your child at their classroom to help them orientate and learn where they need to go for future sessions.

Our educators will introduce your child to the Coordinator, other educators and children who will be participating in the OSHC session.

During your child’s first session we also pair them up with a ‘buddy’ who will welcome them into the group and encourage them to build friendships and participate in activities.

At the end of your first session, we like to send you a text to see how it all went and how our new little member is feeling after their afternoon adventures. We appreciate all feedback so you can tailor our services to your family’s needs.

First time at Rocketeers?

We get it. Little minds can find starting a new holiday camp scary and daunting. Our mission is to ensure your child feels safe and welcomed to give them the opportunity to blast off into their day, make new friends, and have fun on new adventures.

Our friendly crew will meet with your child on the day, welcome them to the group and brief them on what the day will look like. If you or your child have any questions on the morning, our friendly staff will be more than happy to answer those for you.