Yes, absolutely!

Maybe you’ve been called up for an extra shift, or you’ve got an important appointment. We understand that parents might require an extra day of care on top of your usual bookings.

Using the same process on your Parent portal, you can log in and click ‘Casual Booking’ to add an additional day for your children.

NOTE: casual booking fees are slightly higher than recurring fees.

It’s great when our families and staff build strong and lasting relationships, but our Coordinators are incredibly busy people, and they don’t have the ability to take bookings or cancellations.

We ask that all cancellations are made through the Parent Portal website or app, or via the Customer Care Team on 1300 105 343.

Firstly, you’ll need to register via one of two ways.

• Complete our online form via the Camp Australia website or,
• Download the Camp Australia app (available on iPhone and Android) and follow step-by-step registration process

If your child is already registered (or once registered), you can make a booking by logging into the Camp Australia app, or via the online Parent Portal.

1. Click on ‘New Booking’ and navigate to the booking calendar
2. Select the type of care required:

• Your OSHC -Before School Care -After School Care
• Pupil Free Day
• Rocketeers Extraordinary School Holiday Program

If you don’t have access to our app or website, we also offer bookings through our Customer Care Team on 1300 105 343 or via oshc@campaustralia.com.au

If you can’t make a booking, it’s likely that the session you picked is incredibly popular and we’ve reached staff/child ratio capacity, or licensed capacity for that day.

While we’d love to have every child attend, all of Camp Australia services are governed by Education and Care Services National Regulations, which means we can only provide services within educator-to-child ratios and licensed spaces.

We encourage you to book with as much notice as possible, and sincerely apologise for the inconvenience this may cause.

No.

We understand that little ones can feel unwell and taking sick days from childcare can be a large financial burden on families. We like to do our part to assist and alleviate some of that stress on you.

If you can provide a medical certificate (or a sick note from the school nurse) for the day of their absence, we waive all associated fees for that booking.

Medical certificates can be emailed to oshc@campaustralia.com.au.

You can cancel at any time via the Parent Portal website or app.

Alternatively, you have the option to contact our Customer Care Team on 1300 105 343 between 5am – 9pm, 7 days a week.

NOTE: with the exception of illness, cancellations within the required time frames will be charged as a normal booking (see below).

Cancellation notice times required for each of our services are:

Casual booking: 2 days

Recurring booking: 7 days

Rocketeers: 7 days

Pupil Free Day: 7 days

While we’d love to have as many children attend, all of Camp Australia services are governed by Education and Care Services National Regulations, which means we can only provide services within educator-to-child ratios and licensed spaces.

Booking in advance will give you the best chance of guaranteeing a spot. This will also have us better equipped to find amazing educators to provide the service you require.