If your direct debit payment fails, we’ll notify you immediately, and the overdue balance will be added to the next direct debit run (which occurs every Monday). Failed payments may incur administrative fees, and if left unpaid, your account may be subject to our debt cycle, which could include restrictions or exclusion from our services. 

To avoid any disruptions, please ensure your direct debit details are up to date in the Parent Portal. If you anticipate a payment issue or need assistance, contact our Customer Care Team on 1300 105 343 as soon as possible to discuss payment extension or payment plan options.