Blog - 07 August 2023
Each year we ask our families to share their experiences with us. We value all the feedback and suggestions from families and are always looking to improve and understand what is important to them.
We’re excited to share our 2023 Family NPS Survey results. Net Promoter Score (NPS) allows us to get an insight into how families feel about our services at Camp Australia. Receiving our highest response rate since 2019, over 3,000 parents gave individual feedback on their experiences with us! In keeping with our commitment to transparency and continuous improvement, we are pleased to share the results with you.
Over 85% of families are satisfied or extremely satisfied with Your OSHC.
83% of our parents are satisfied or extremely satisfied with our team.
77% of our parents are satisfied or extremely satisfied with our program and planned activities.
Even though we have received positive feedback, there is always room for improvement. We have found the below as opportunities to focus on:
Team member consistency – It is not new news that there are workforce shortages and other challenges in recruiting across many industries and at Camp Australia, we are committed to finding the best educators to lead and deliver our programs in service. We have recently launched our new Employee Value Proposition (EVP), which aims to make us the best place for educators to do the work they love. Our EVP includes a paid parental leave scheme, wellbeing days and a birthday surprise for all permanent team members.
More interesting and age-appropriate programs – our team are always looking to create engaging experiences that enrich children’s learning. We recently released our brand-new digital programming tool that will reduce our educators’ administration time, giving them more time to focus on developing in-service experiences that delight your child and help them grow.
Our food offering – after recently completing a pilot, we’re launching our brand-new upgraded menu in Term 3. As part of this project, we’re giving more control back to our educators to order what your children love most. Stay tuned for more information to come in the following weeks and reach out to your educators to find out more.
Camp Australia are proud of the incredible team members who strive to provide the best possible experience for our families. We are taking actions to ensure the feedback from our families is reflected in our services and continually improving our programs to better engage and Guide Children’s Growth.