We’ve got a family emergency. Can I cancel at short notice?

You can cancel at any time via the Parent Portal website or app. Alternatively, you have the option to contact our Customer Care Team on 1300 105 343 between 5am – 9pm, 7 days a week. NOTE: with the exception of illness, cancellations within the required time frames will be charged as a normal booking […]

Can I just flick a text to my Coordinator to cancel?

It’s great when our families and staff build strong and lasting relationships, but our Coordinators are incredibly busy people, and they don’t have the ability to take bookings or cancellations. We ask that all cancellations are made through the Parent Portal website or app, or via the Customer Care Team on 1300 105 343.

Runny nose, again. Will I still be charged for a sick day?

No. We understand that little ones can feel unwell and taking sick days from childcare can be a large financial burden on families. We like to do our part to assist and alleviate some of that stress on you. If you can provide a medical certificate (or a sick note from the school nurse) for […]

When am I guaranteed a place?

While we’d love to have as many children attend, all of Camp Australia services are governed by Education and Care Services National Regulations, which means we can only provide services within educator-to-child ratios and licensed spaces. Booking in advance will give you the best chance of guaranteeing a spot. This will also have us better […]

I’m stuck. It won’t let me add a booking.

If you can’t make a booking, it’s likely that the session you picked is incredibly popular and we’ve reached staff/child ratio capacity, or licensed capacity for that day. While we’d love to have every child attend, all of Camp Australia services are governed by Education and Care Services National Regulations, which means we can only […]

Can I have both recurring and casual bookings?

Yes, absolutely! Maybe you’ve been called up for an extra shift, or you’ve got an important appointment. We understand that parents might require an extra day of care on top of your usual bookings. Using the same process on your Parent portal, you can log in and click ‘Casual Booking’ to add an additional day […]

I want to book. What do I do?

Firstly, you’ll need to register via one of two ways. If your child is already registered (or once registered), you can make a booking by logging into the Camp Australia app, or via the online Parent Portal. If you don’t have access to our app or website, we also offer bookings through our Customer Care […]