Parent Portal isn’t showing my Child Care Subsidy (CCS).
Camp Australia bills in arrears. Your upcoming charges may not reflect your CCS if this has not been processed by Centrelink. We recommend reviewing your statements each fortnight when you receive them to ensure your CCS has been applied.
I can’t see my subsidy on your statement.
If you think the CCS has not been applied to your statement; Check all details are correct, including both the child/ren and the claiming parent’s date of birth and CRN details Check on MyGov that your Camp Australia enrolment is confirmed View your child’s session reports via MyGov and you’ll be able to check how […]
Why does my child’s school have higher fees than others?
Each Camp Australia service is reviewed on its own merits. Each service location offers fees that reflect the differing services they provide. Some of the things that will impact the fees in each location are: Hours of operation Range of programs being delivered Average attendance numbers Staffing requirements
What will my out-of-pocket cost be?
Each family will have a different out-of-pocket cost based on their CCS percentage and eligibility. Camp Australia are not able to confirm your out-of-pocket cost until we’re able to apply your CCS percentage to your statement.
How much does Camp Australia cost?
Each of our locations offers different services and associated fees. You can view our fees for your school by visiting the Camp Australia website, searching for your school and viewing their page. Your individual out-of-pocket expense will vary based on your Child Care Subsidy (CCS) eligibility and percentage.
I want to give feedback.
We love hearing your thoughts and what we can do to improve our service to your family. If you have any feedback, ideas or suggestions, you can provide them via two routes: Our Customer Care Team on 1300 105 343, or E-mail at [email protected]
Who are the educators at Camp Australia?
Each Camp Australia OSHC (Your OSHC) is led by a Coordinator who manages the delivery of our services. Working under each Coordinator are our educators, who are all trained childcare professionals. Staff numbers vary at each location and are based on government ratios. We take absolute delight in offering the best Coordinators and educators who […]
Are Camp Australia staff vaccinated against COVID-19?
It’s an ongoing commitment of Camp Australia to keep your children and our communities safe. It’s a condition of employment that our staff comply with their relevant state laws and regulations for COVID vaccinations.
How will Camp Australia keep my child safe?
We understand that the health and safety of your child is an absolute priority, and we take this very seriously whilst your precious little one is in our care. We’ve developed a comprehensive COVID Safe Plan to ensure all our centres work under the best practice. If you’d like to view this in detail, click […]
How will CCS changes happening on 10th July affect me?
From 10 July 2023, if your family earns under $530,000, you’ll get increased Child Care Subsidy (CCS). Families earning up to $80,000 will get an increased maximum CCS amount, from 85% to 90%. This means cheaper childcare is available for eligible families. Find out more.