When will my Child Care Subsidy (CCS) be applied to my bill?
Once your CCS is approved; Ensure your child’s details, including their Customer Reference Number (CRN) and date of birth (for both child/ren and parent) are up to date in our system Confirm the Camp Australia enrolment via MyGov Once this is done your CCS will automatically be applied prior to your statement being issued to […]
How do I apply for Child Care Subsidy (CCS)?
You’ll need to apply for CCS through Centrelink, via your MyGov account. You’ll receive a notification from Centrelink if your claim has been assessed or approved. For further information you can contact Centrelink on 13 61 50.
What is Additional Child Care Subsidy (ACCS)?
The government also has the Additional Child Care Subsidy (ACCS) for families who require more support. To receive ACCS, you need to be eligible for CCS first and need to be one of the following: An eligible grandparent getting an income support payment Transitioning from certain income support payments to work Experiencing temporary financial hardship […]
What is Child Care Subsidy (CCS)?
The Child Care Subsidy (CCS) is a government entitlement where the government pays a portion of your fees direct to Camp Australia to reduce your out-of-pocket cost. Eligible families can receive up to 90% off their fees. The subsidy is designed to make the cost of childcare more affordable. There are three main factors that […]
We’ve got a family emergency. Can I cancel at short notice?
You can cancel at any time via the Parent Portal website or app. Alternatively, you have the option to contact our Customer Care Team on 1300 105 343 between 5am – 9pm, 7 days a week. NOTE: with the exception of illness, cancellations within the required time frames will be charged as a normal booking […]
Can I just flick a text to my Coordinator to cancel?
It’s great when our families and staff build strong and lasting relationships, but our Coordinators are incredibly busy people, and they don’t have the ability to take bookings or cancellations. We ask that all cancellations are made through the Parent Portal website or app, or via the Customer Care Team on 1300 105 343.
Runny nose, again. Will I still be charged for a sick day?
No. We understand that little ones can feel unwell and taking sick days from childcare can be a large financial burden on families. We like to do our part to assist and alleviate some of that stress on you. If you can provide a medical certificate (or a sick note from the school nurse) for […]
When am I guaranteed a place?
While we’d love to have as many children attend, all of Camp Australia services are governed by Education and Care Services National Regulations, which means we can only provide services within educator-to-child ratios and licensed spaces. Booking in advance will give you the best chance of guaranteeing a spot. This will also have us better […]
I’m stuck. It won’t let me add a booking.
If you can’t make a booking, it’s likely that the session you picked is incredibly popular and we’ve reached staff/child ratio capacity, or licensed capacity for that day. While we’d love to have every child attend, all of Camp Australia services are governed by Education and Care Services National Regulations, which means we can only […]
Can I have both recurring and casual bookings?
Yes, absolutely! Maybe you’ve been called up for an extra shift, or you’ve got an important appointment. We understand that parents might require an extra day of care on top of your usual bookings. Using the same process on your Parent portal, you can log in and click ‘Casual Booking’ to add an additional day […]