Disabling Parent Portal Access for Accounts

There may be instances where it becomes necessary to disable a customer’s Parent Portal account to prevent unauthorised access or as part of security protocols. This may also be requested directly by the account holder who no longer uses our services.

While regulatory constraints prohibit Camp Australia from completely deleting accounts, revoking Parent Portal access offers an alternative solution to protect sensitive customer data while still maintaining compliance.

A customer’s Parent Portal account can be disabled if the below conditions have been met:

1. No Outstanding Balance: The account must have no pending payments or balance owing.
2. Completed Transactions: At least three business days should have passed since the last payment. This is to ensure all funds have been cleared by the bank and are not dishonoured.
3. No Active Bookings: There should be no recurring/future bookings. If all future bookings have been cancelled, all booking transactions should be invoiced and paid in full.
4. Security Verification: The request to disable the account should come from the primary account holder only. This cannot be requested by an authorised/secondary account contact, even if they have permission to “manage the account”.
5. Customer Notification: The customer understands that this process does not delete their account, but will revoke all access to the Parent Portal. Parent also understands that should they decide to use our services again, they will need to contact Customer Care to request access again.

If all conditions above are met, send an email to [email protected] to be actioned.