Over the coming months, we will also be making further improvements to the statement design/layout, as well as upgrading the Parent Portal to simplify navigation and account management. We will update you in due course.

No, the cost of care and bookings will not change. Only the timing of statements and payments will be adjusted. For example, if you currently pay $200 every fortnight, you will pay $100 per week. 

We’ve heard from families that the previous billing cycle, with long timeframes and delayed statements, was difficult to manage. By moving to weekly billing, we aim to provide:  

• Smaller, more regular payments for easier financial management.  

• Clearer, more timely statements to avoid confusion.  

We are preparing to transition from fortnightly to weekly billing, with the change expected to take effect in late March 2025. We will confirm the exact date closer to the transition.  

In the meantime, please ensure your direct debit details are up to date in the Parent Portal, as failed payments may result in administrative fees.  

Monday payments give you time to review your statement and charges for the prior week and reach out to Customer Care if you need assistance.

Sending statements on Thursdays ensures that any eligible Child Care Subsidy (CCS) is applied accurately, so you are only charged for the gap fee. 

No, your Child Care Subsidy (CCS) will continue as usual. Statements will show only the out-of-pocket amount you need to pay.