We’re also working on further improvements, including: 

• Enhancing billing statements for greater clarity.
  Upgrading our Parent Portal to simplify account management. 

We’ll share more updates on these initiatives in the coming months.  

For more FAQs, visit campaustralia.com.au/your-billing-dates/  

Alternatively, contact our friendly Customer Care team on 1300 105 343 (Mon-Fri 5AM–9PM AEDT, Weekends 7AM–9PM AEDT) or email us at [email protected]. 

No, the cost of care and bookings will not change. Only the timing of statements and payments will be adjusted. For example, if you currently pay $200 every fortnight, you will pay $100 per week. 

We’ve heard from families that the previous billing cycle, with long timeframes and delayed statements, was difficult to manage. By moving to weekly billing, we aim to provide:  

• Smaller, more regular payments for easier financial management.  

• Clearer, more timely statements to avoid confusion.  

We are preparing to transition from fortnightly to weekly billing, with the change expected to take effect towards the end of Term 1 2025. We will confirm the exact date closer to the transition. 

In the meantime, please ensure your direct debit details are up to date in the Parent Portal, as failed payments may result in administrative fees.

The weekly billing cycle is designed to simplify payments and provide more transparency. It applies to all families to ensure fairness and consistency across our services. This change will not affect the amount you’re being charged.

Sending statements on Thursdays ensures that any eligible Child Care Subsidy (CCS) is applied accurately, so you are only charged for the gap fee. 

Monday payments give you time to review your statement and charges for the prior week and reach out to Customer Care if you need assistance. 

Over the coming months, we will also be making further improvements to the statement design/layout, as well as upgrading the Parent Portal to simplify navigation and account management. We will update you in due course.

No, your Child Care Subsidy (CCS) will continue as usual. Statements will show only the out-of-pocket amount you need to pay.