Your Billing Dates

The weekly cycle starts with care provided from Monday 2 June to Friday 6 June. You will receive your first statement on Thursday 12 June, and payment will be debited on Monday 16 June.

Sending statements on Thursdays ensures that any eligible Child Care Subsidy (CCS) is applied accurately, so you are only charged for the gap fee.

Monday payments give you time to review your statement and charges for the prior week and reach out to Customer Care if you need assistance. 

The weekly billing cycle is designed to simplify payments and provide more transparency. It applies to all families to ensure fairness and consistency across our services. This change will not affect the amount you’re being charged.

Over the coming months, we will also be making further improvements to the statement design/layout, as well as upgrading the Parent Portal to simplify navigation and account management. We will update you in due course.

We’ve heard your feedback about challenges with our current billing cycle, particularly around the lengthy timeframes and confusion caused by delayed statements.  

By moving to weekly billing, we aim to provide:   

• Smaller, more regular payments for easier financial management.  

• Clearer, more timely statements to avoid confusion. 

Yes, you can make advance payments. These will be credited to your account, and future statements will reflect the remaining balance. To pay in advance, simply login to your Parent Portal and select billing, then click ‘Pay Now’.

Direct debit is the required payment method for all customers, as outlined in our terms and conditions. This helps ensure payments are made on time and keeps your account up to date

If your direct debit payment fails, we’ll notify you immediately, and the overdue balance will be added to the next direct debit run (which occurs every Monday). Failed payments may incur administrative fees, and if left unpaid, your account may be subject to our debt cycle, which could include restrictions or exclusion from our services. 

To avoid any disruptions, please ensure your direct debit details are up to date in the Parent Portal. If you anticipate a payment issue or need assistance, contact our Customer Care Team on 1300 105 343 as soon as possible to discuss payment extension or payment plan options.

No, the cost of care and bookings will not change. Only the timing of statements and payments will be adjusted. For example, if you currently pay $200 every fortnight, you will pay $100 per week. 

No, the cost of care and bookings will not change. Only the timing of statements and payments will be adjusted. For example, if you currently pay $200 every fortnight, you will pay $100 per week.

No, your Child Care Subsidy (CCS) will continue as usual. Statements will show only the out-of-pocket amount you need to pay.

We understand that budgeting for weekly payments may be a change. Weekly payments are smaller, helping to spread costs more evenly. If you need assistance, contact us to discuss flexible payment options. 

The weekly cycle starts with care provided from Monday 2 June to Friday 6 June. You will receive your first statement on Thursday 12 June, and payment will be debited on Monday 16 June.

Please contact us before the direct debit day to discuss flexible payment options. 

We’re also working on further improvements, including: 

• Enhancing billing statements for greater clarity.
  Upgrading our Parent Portal to simplify account management. 

We’ll share more updates on these initiatives in the coming months.  

For more FAQs, visit campaustralia.com.au/your-billing-dates/  

Alternatively, contact our friendly Customer Care team on 1300 105 343 (Mon-Fri 5AM–9PM AEDT, Weekends 7AM–9PM AEDT) or email us at oshc@campaustralia.com.au.