Parent Portal and my statement balance don’t match.
Your Parent Portal will show a live balance and may include charges that may not have been invoiced yet. To confirm the amount due, we recommend referring to the balance indicated in the e-mail statement.
How can I view my statements?
Statements are sent fortnightly to your nominated e-mail or postal address. Digital statements can be downloaded at any time from the ‘Billing’ area of the Parent Portal. Please note: statements sent via post incur a $2 print and postage fee.
How to read your billing statement
Understanding your Camp Australia statement can sometimes be tricky to navigate due to varying session times and changes to the Child Care Subsidy (CCS) from 10 July. From billing periods to the total amount due and other billing information you can view in detail, here’s our guide to help you better understand your Camp Australia […]
I can’t see my subsidy on your statement.
If you think the CCS has not been applied to your statement; Check all details are correct, including both the child/ren and the claiming parent’s date of birth and CRN details Check on MyGov that your Camp Australia enrolment is confirmed View your child’s session reports via MyGov and you’ll be able to check how […]