Is registration really necessary?
Registration is a requirement to use Camp Australia services. It allows us to offer tailored care to your child during their time with us. It tells us important details, including: There are two simple ways to register for Camp Australia.
Is it hard to register?
Camp Australia knows parents are busy and we know that registering for childcare can seem daunting. We’ve tried to make the process as hassle-free as possible. All you need to do is complete one registration form and your child is enrolled in both Your OSHC (Before and After School Care) and our Rocketeers Extraordinary School […]
Can you cater to my child’s individual needs?
Of course. We understand that every child has unique needs. We have over 30 years of experience working with families to offer tailored support to ensure your child is safe and happy in our care. From extra training for our staff to resources and dedicated specialists, we’re committed to making our care work for your […]
My child has a medical condition.
If your child has a medical condition, we need authorised documentation so we’re able to provide them safe care. If your child as asthma, anaphylaxis or allergic reactions, we ask that you download and complete the below templates and upload them into your Parent Portal prior to your child’s first attendance. Asthma Action Plan First […]
Why was I charged a casual fee?
Camp Australia relies on booking numbers to ensure our staff can meet ratio requirements for each service. For any booking that’s made outside of a recurring schedule, or any one-off booking, is classified as a casual booking. You’ll be charged a casual booking if you; Book within the required recurring booking notice period, or Have […]
I’m having financial troubles. Can I delay my payment?
Unexpected financial hardships happen in life. If you’re unable to pay your account balance in full, please contact our Customer Care Team on 1300 105 343 before the statement due date to discuss your payment options.
What do ‘other charges’ mean?
It means there can be a range of charges outside of the booking fees. These may include: Overdue fees Annual enrolment fees Failed payment fees Late booking fee (if you book within 48 hours of the session) Late pick-up fees, etc. You can access your statement and individual charges on the ‘Billing’ area of the […]
How do I pay my account?
You can pay your account via the following options: Automated direct debits from a nominated bank account or credit/debit card on the statement due date Manually via direct debit or credit/debit card on the Parent Portal Over the phone with our Customer Care Team on 1300 105 343 Please note: all payments by direct debit […]
Do I pay upfront?
To ensure CCS entitlements are applied to your sessions, all Camp Australia accounts are billed fortnightly in arrears. Upcoming billing dates can be viewed here
Parent Portal isn’t showing my Child Care Subsidy (CCS).
Camp Australia bills in arrears. Your upcoming charges may not reflect your CCS if this has not been processed by Centrelink. We recommend reviewing your statements each fortnight when you receive them to ensure your CCS has been applied.