Why will payments be processed on Mondays?
Monday payments give you time to review your statement and charges for the prior week and reach out to Customer Care if you need assistance.
What if I don’t want to pay weekly?
The weekly billing cycle is designed to simplify payments and provide more transparency. It applies to all families to ensure fairness and consistency across our services. This change will not affect the amount you’re being charged.
Why will statements be sent on Thursdays?
Sending statements on Thursdays ensures that any eligible Child Care Subsidy (CCS) is applied accurately, so you are only charged for the gap fee.
Are there more changes coming?
We’re also working on further improvements, including: Enhancing billing statements for greater clarity.Upgrading our Parent Portal to simplify account management. We’ll share more updates on these initiatives in the coming months. For more FAQs, visit campaustralia.com.au/your-billing-dates/ Alternatively, contact our friendly Customer Care team on 1300 105 343 (Mon-Fri 5AM–9PM AEDT, Weekends 7AM–9PM AEDT) or email […]
Will this impact my CCS?
No, your Child Care Subsidy (CCS) will continue as usual. Statements will show only the out-of-pocket amount you need to pay.
Will this impact my fees?
No, the cost of care and bookings will not change. Only the timing of statements and payments will be adjusted. For example, if you currently pay $200 every fortnight, you will pay $100 per week.
When does the weekly cycle start?
The weekly cycle starts with care provided from Monday 2 June to Friday 6 June. You will receive your first statement on Thursday 12 June, and payment will be debited on Monday 16 June.
Why are you making these changes?
We’ve heard your feedback about challenges with our current billing cycle, particularly around the lengthy timeframes and confusion caused by delayed statements. By moving to weekly billing, we aim to provide: Smaller, more regular payments for easier financial management. Clearer, more timely statements to avoid confusion.
What happens in the first session of Your OSHC?
On your child’s first Before School Care session, you’ll drop your child with us at the dedicated OSHC area at your school. Our staff will meet with you and your child and address any anxious worries or questions either of you may have. Once you’re comfortable to leave, we’ll welcome your child into our activities. […]
What happens in the first session of Rocketeers?
First time at Rocketeers? We get it. Little minds can find starting a new holiday camp scary and daunting. Our mission is to ensure your child feels safe and welcomed to give them the opportunity to blast off into their day, make new friends, and have fun on new adventures. Our friendly crew will meet […]