What are the requirements for providing medication to the service?
To ensure the safety and wellbeing of your child, all medication must be supplied to the service by a parent or carer and meet the following requirements, in line with our Administration of Medication policy. All medication (including over-the-counter medication such as Panadol or Zyrtec) must be: * Please note: Camp Australia staff are not […]
What is the 3-Day Child Care Subsidy (CCS) Guarantee?
From 5 January 2026, the Australian Government has introduced the 3-Day Subsidy Guarantee, giving eligible families a minimum of 72 hours of Child Care Subsidy (CCS) per fortnight, regardless of their work, study, or volunteering status. Find out more about the 3 Day Guarantee here For further information about the CCS and your eligibility visit […]
Will this impact my fees?
No, the cost of care and bookings will not change. Only the timing of statements and payments will be adjusted. For example, if you currently pay $200 every fortnight, you will pay $100 per week.
Can I pay in advance?
Yes, you can make advance payments. These will be credited to your account, and future statements will reflect the remaining balance. To pay in advance, simply login to your Parent Portal and select billing, then click ‘Pay Now’.
What happens if my direct debit fails or I miss a payment?
If your direct debit payment fails, we’ll notify you immediately, and the overdue balance will be added to the next direct debit run (which occurs every Monday). Failed payments may incur administrative fees, and if left unpaid, your account may be subject to our debt cycle, which could include restrictions or exclusion from our services. […]
What if I can’t pay on time?
Please contact us before the direct debit day to discuss flexible payment options.
When does the weekly cycle start?
The weekly cycle starts with care provided from Monday 2 June to Friday 6 June. You will receive your first statement on Thursday 12 June, and payment will be debited on Monday 16 June.
Can I opt out of direct debit?
Direct debit is the required payment method for all customers, as outlined in our terms and conditions. This helps ensure payments are made on time and keeps your account up to date
I can’t budget for weekly payments. What should I do?
We understand that budgeting for weekly payments may be a change. Weekly payments are smaller, helping to spread costs more evenly. If you need assistance, contact us to discuss flexible payment options.
Is anything else changing?
Over the coming months, we will also be making further improvements to the statement design/layout, as well as upgrading the Parent Portal to simplify navigation and account management. We will update you in due course.