We’re also working on further improvements, including: 

• Enhancing billing statements for greater clarity.
  Upgrading our Parent Portal to simplify account management. 

We’ll share more updates on these initiatives in the coming months.  

For more FAQs, visit campaustralia.com.au/your-billing-dates/  

Alternatively, contact our friendly Customer Care team on 1300 105 343 (Mon-Fri 5AM–9PM AEDT, Weekends 7AM–9PM AEDT) or email us at oshc@campaustralia.com.au. 

On your child’s first Before School Care session, you’ll drop your child with us at the dedicated OSHC area at your school.

Our staff will meet with you and your child and address any anxious worries or questions either of you may have. Once you’re comfortable to leave, we’ll welcome your child into our activities.

Prior of the morning school bell ringing, our staff will walk with your child to their classroom to ensure they know where to go and to make sure they arrive happy and safe to continue their first day.

We understand the first After School Care session can be nerve-racking for parents and children. To make the process easier, our friendly staff will meet your child at their classroom to help them orientate and learn where they need to go for future sessions.

Our educators will introduce your child to the Coordinator, other educators and children who will be participating in the OSHC session.

During your child’s first session we also pair them up with a ‘buddy’ who will welcome them into the group and encourage them to build friendships and participate in activities.

At the end of your first session, we like to send you a text to see how it all went and how our new little member is feeling after their afternoon adventures. We appreciate all feedback so you can tailor our services to your family’s needs.

First time at Rocketeers?

We get it. Little minds can find starting a new holiday camp scary and daunting. Our mission is to ensure your child feels safe and welcomed to give them the opportunity to blast off into their day, make new friends, and have fun on new adventures.

Our friendly crew will meet with your child on the day, welcome them to the group and brief them on what the day will look like. If you or your child have any questions on the morning, our friendly staff will be more than happy to answer those for you.

No, the cost of care and bookings will not change. Only the timing of statements and payments will be adjusted. For example, if you currently pay $200 every fortnight, you will pay $100 per week.

The weekly cycle starts with care provided from Monday 2 June to Friday 6 June. You will receive your first statement on Thursday 12 June, and payment will be debited on Monday 16 June.

First time at Rocketeers?

We get it. Little minds can find starting a new holiday camp scary and daunting. Our mission is to ensure your child feels safe and welcomed to give them the opportunity to blast off into their day, make new friends, and have fun on new adventures.

Our friendly crew will meet with your child on the day, welcome them to the group and brief them on what the day will look like. If you or your child have any questions on the morning, our friendly staff will be more than happy to answer those for you.

On your child’s first Before School Care session, you’ll drop your child with us at the dedicated OSHC area at your school.

Our staff will meet with you and your child and address any anxious worries or questions either of you may have. Once you’re comfortable to leave, we’ll welcome your child into our activities.

Prior of the morning school bell ringing, our staff will walk with your child to their classroom to ensure they know where to go and to make sure they arrive happy and safe to continue their first day.

We understand the first After School Care session can be nerve-racking for parents and children. To make the process easier, our friendly staff will meet your child at their classroom to help them orientate and learn where they need to go for future sessions.

Our educators will introduce your child to the Coordinator, other educators and children who will be participating in the OSHC session.

During your child’s first session we also pair them up with a ‘buddy’ who will welcome them into the group and encourage them to build friendships and participate in activities.

At the end of your first session, we like to send you a text to see how it all went and how our new little member is feeling after their afternoon adventures. We appreciate all feedback so you can tailor our services to your family’s needs.

We’re also working on further improvements, including: 

• Enhancing billing statements for greater clarity.
  Upgrading our Parent Portal to simplify account management. 

We’ll share more updates on these initiatives in the coming months.  

For more FAQs, visit campaustralia.com.au/your-billing-dates/  

Alternatively, contact our friendly Customer Care team on 1300 105 343 (Mon-Fri 5AM–9PM AEDT, Weekends 7AM–9PM AEDT) or email us at oshc@campaustralia.com.au. 

No, the cost of care and bookings will not change. Only the timing of statements and payments will be adjusted. For example, if you currently pay $200 every fortnight, you will pay $100 per week.

The weekly cycle starts with care provided from Monday 2 June to Friday 6 June. You will receive your first statement on Thursday 12 June, and payment will be debited on Monday 16 June.