Camp Australia

FAQs

Most Asked (4)

Categories: Most Asked Rocketeers

First time at Rocketeers?

We get it. Little minds can find starting a new holiday camp scary and daunting. Our mission is to ensure your child feels safe and welcomed to give them the opportunity to blast off into their day, make new friends, and have fun on new adventures.

Our friendly crew will meet with your child on the day, welcome them to the group and brief them on what the day will look like. If you or your child have any questions on the morning, our friendly staff will be more than happy to answer those for you.

Categories: Most Asked Your OSHC

On your child’s first Before School Care session, you’ll drop your child with us at the dedicated OSHC area at your school.

Our staff will meet with you and your child and address any anxious worries or questions either of you may have. Once you’re comfortable to leave, we’ll welcome your child into our activities.

Prior of the morning school bell ringing, our staff will walk with your child to their classroom to ensure they know where to go and to make sure they arrive happy and safe to continue their first day.

We understand the first After School Care session can be nerve-racking for parents and children. To make the process easier, our friendly staff will meet your child at their classroom to help them orientate and learn where they need to go for future sessions.

Our educators will introduce your child to the Coordinator, other educators and children who will be participating in the OSHC session.

During your child’s first session we also pair them up with a ‘buddy’ who will welcome them into the group and encourage them to build friendships and participate in activities.

At the end of your first session, we like to send you a text to see how it all went and how our new little member is feeling after their afternoon adventures. We appreciate all feedback so you can tailor our services to your family’s needs.

The Child Care Subsidy (CCS) is a government entitlement where the government pays a portion of your fees direct to Camp Australia to reduce your out-of-pocket cost.

Eligible families can receive up to 90% off their fees, depending on their combined family income.

From 5 January 2026, the government has introduced the 3 Day Guarantee, which means all CCS‑eligible families now receive at least 72 hours of subsidised care per fortnight. Some families may receive up to 100 hours depending on their circumstances, including recognised participation or exemptions.

The level of subsidy you receive is based on:

Your eligible hours of subsidised care, starting from the guaranteed 72 hours per fortnight

Your combined family income

Your OSHC fees, with CCS covering a percentage of the fee up to the Government’s hourly cap.

You can find out more about the CCS and your eligibility by contacting Centrelink or visiting Education.gov.au

Our Customer Care Team are happy to assist with any general queries related to CCS that may help with your OSHC journey. You can contact them on 1300 105 343.

From 5 January 2026, the Australian Government has introduced the 3-Day Subsidy Guarantee, giving eligible families a minimum of 72 hours of Child Care Subsidy (CCS) per fortnight, regardless of their work, study, or volunteering status.

Find out more about the 3 Day Guarantee here

For further information about the CCS and your eligibility visit Education.gov.au

Our Customer Care Team are happy to assist with any general queries related to CCS that may help with your OSHC journey. You can contact them on 1300 105 343.