Statements are sent fortnightly to your nominated e-mail or postal address.

Digital statements can be downloaded at any time from the ‘Billing’ area of the Parent Portal.

Please note: statements sent via post incur a $2 print and postage fee.

Understanding your Camp Australia statement can sometimes be tricky to navigate due to varying session times and changes to the Child Care Subsidy (CCS) from 10 July. From billing periods to the total amount due and other billing information you can view in detail, here’s our guide to help you better understand your Camp Australia bill.

If you think the CCS has not been applied to your statement;

Check all details are correct, including both the child/ren and the claiming parent’s date of birth and CRN details

Check on MyGov that your Camp Australia enrolment is confirmed

View your child’s session reports via MyGov and you’ll be able to check how much CCS has been paid (if nothing has been paid, it will show a reason)

For further enquiries you’ll need to contact Centrelink directly on 13 61 50 to follow up on any missing CCS or repayment amounts.

Your Parent Portal will show a live balance and may include charges that may not have been invoiced yet.

To confirm the amount due, we recommend referring to the balance indicated in the e-mail statement.