To ensure CCS entitlements are applied to your sessions, all Camp Australia accounts are billed fortnightly in arrears.

Upcoming billing dates can be viewed here

You can pay your account via the following options:

Automated direct debits from a nominated bank account or credit/debit card on the statement due date

Manually via direct debit or credit/debit card on the Parent Portal

Over the phone with our Customer Care Team on 1300 105 343

Please note: all payments by direct debit using a credit/debit card will incur a surcharge of 0.635%. Direct debits from a bank account will not incur any surcharge.

Each of our locations offers different services and associated fees.

You can view our fees for your school by visiting the Camp Australia website, searching for your school and viewing their page.

Your individual out-of-pocket expense will vary based on your Child Care Subsidy (CCS) eligibility and percentage.

If you think the CCS has not been applied to your statement;

Check all details are correct, including both the child/ren and the claiming parent’s date of birth and CRN details

Check on MyGov that your Camp Australia enrolment is confirmed

View your child’s session reports via MyGov and you’ll be able to check how much CCS has been paid (if nothing has been paid, it will show a reason)

For further enquiries you’ll need to contact Centrelink directly on 13 61 50 to follow up on any missing CCS or repayment amounts.

Unexpected financial hardships happen in life.

If you’re unable to pay your account balance in full, please contact our Customer Care Team on 1300 105 343 before the statement due date to discuss your payment options.

Camp Australia bills in arrears. Your upcoming charges may not reflect your CCS if this has not been processed by Centrelink.

We recommend reviewing your statements each fortnight when you receive them to ensure your CCS has been applied.

It means there can be a range of charges outside of the booking fees.

These may include:

Overdue fees

Annual enrolment fees

Failed payment fees

Late booking fee (if you book within 48 hours of the session)

Late pick-up fees, etc.

You can access your statement and individual charges on the ‘Billing’ area of the Parent Portal

Each family will have a different out-of-pocket cost based on their CCS percentage and eligibility.

Camp Australia are not able to confirm your out-of-pocket cost until we’re able to apply your CCS percentage to your statement.

Each Camp Australia service is reviewed on its own merits. Each service location offers fees that reflect the differing services they provide.

Some of the things that will impact the fees in each location are:

Hours of operation

Range of programs being delivered

Average attendance numbers

Staffing requirements

Camp Australia relies on booking numbers to ensure our staff can meet ratio requirements for each service.

For any booking that’s made outside of a recurring schedule, or any one-off booking, is classified as a casual booking.

You’ll be charged a casual booking if you;

Book within the required recurring booking notice period, or

Have not met booking requirements for a recurring schedule